1 hour ticket response
We are committed to giving a quick and adequate answer to every customer support ticket submitted by a customer. Our seasoned customer care team members will examine your problem and will offer you the most effective option. We offer a 1–hour response time guarantee for all client support tickets. Actually, our average ticket response time has proven to be 20 minutes.
A Top–Quality Customer Support Service
We’ve got a team of web hosting support techs who are ready to answer all your questions anytime you need help. The majority of our help desk team representatives have lots of years of experience in the shared hosting plans sector, which means that you can constantly rely on quick and exhaustive answers to your inquiries.
An Intuitive Help Center
Built into the Web Hosting Control Panel is an easy–to–browse Help section, which offers you various information sources. You can browse through a regularly updated knowledge base offering web hosting account management articles and website management articles, check out the how–to video tutorials or check the F.A.Q. library.