Customer Support Channels
A Sixty–Minute Response Time Guarantee
All your help requests will be replied to in maximum one hour after the support ticket or e–mail has been submitted. If your issue needs additional assistance from a server admin, we will forward the trouble ticket or the email to the person in charge, without delay and we will leave a comment to let you know that more time will be required for finding the optimal solution. And if you order the Optional Admin Services package, any of the server administration tasks included there will be executed whenever you prefer.
An Exceptional Help Desk Service
We’ll be available to you 24/7 to reply to any enquiries that you may have connected to our Web Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also require assistance handling server administration tasks, you can have a glance at our Optional Admin Services package, which includes backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as installation and troubleshooting procedures
An Intuitive Help Section
We have provided the Web Hosting Control Panel with an exhaustive knowledge base, which features elaborate explanations of its features and functions. Besides, we have made exhaustive video tutorials that will further teach you how to carry out a given operation or resolve a frequently encountered issue. The educational articles and the tutorial video clips are easily reachable from every section of the Web Hosting Control Panel via the Help and Videos buttons located in the upper right corner.